Returns & Exchanges Policy
At The English Tea Shop, we want you to be completely satisfied with your blend; however, due to the perishable nature of our products, we can only accept returns on unopened and sealed tea items within 14 days of delivery. If your order arrives damaged or incorrect, please contact our support team immediately for a full replacement or refund.
Initiate Your Request
Email our customer service team with your order number and photos of the items you wish to return or report as damaged.
Pack Securely
Ensure the tea is in its original, unopened packaging and place it in a sturdy shipping box to prevent damage during transit.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing