Frequently Asked Questions
Everything you need to know about our premium blends, shipping, and tea culture.
How should I store my tea to maintain its freshness?
To preserve the delicate aromas and flavors, we recommend storing your tea in a cool, dry place away from direct sunlight and strong odors. Our airtight tins are specifically designed for optimal shelf life.
Are your tea bags compostable and plastic-free?
Yes, sustainability is at our core. All our tea bags are made from 100% organic, non-GMO plant-based materials and are fully compostable, ensuring no microplastics enter your cup.
How long does shipping take for international orders?
Domestic orders typically arrive within 3-5 business days. For our international tea lovers, shipping usually takes 7-14 business days depending on the destination and customs processing.
Do you offer wholesale opportunities for cafes and hotels?
Absolutely. We provide bespoke wholesale packages including bulk loose-leaf tea, display stands, and staff training. Please contact our partnership team via the 'Wholesale' link in the footer.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on opened tea products. However, if your order is damaged or incorrect, please contact us within 14 days for a full replacement or refund.
Are your teas organic and ethically sourced?
Every leaf we source is Fairtrade certified and grown using organic farming methods. We work directly with small-batch farmers to ensure fair wages and sustainable agricultural practices.